Staff Answer
Aug 17, 2026 - 12:21 PM
If you are concerned whether or not you are choosing the right item, please call our support team or open a ticket online and we will happily give you personalized help to help you make an informed decision.
If there is a problem with a product that you get, we will work with you or assist you in working with the appropriate party to help you rectify an issue; our goal is to help ensure that what you ordered is good, working equipment.
Our complete return policy can be found here:
https://www.discountsaltpool.com/term...
Please note that eligible items may be returned with an RMA issued within 30 days of purchase. Items must be new, unused, and in their original packaging with all manuals and warranty materials.
Most returns have a restocking fee, plus original shipping and return freight. Certain items—including chemicals, cleaners, heaters/heat pumps, custom or special-order items, used filter elements, and items under $15—are non-returnable. Refunds are issued after inspection, typically within 1–5 business days.
If you have any other questions be sure to let us know.
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